Careers with Us

Business Change Manager

Job Description

Job Title: Business Change Manager
Job Type: Permanent / Full Time
Hours of Work: 40 hours per week
Location: Office based – Haywards Heath, West Sussex – with some remote working required
Reports to: CEO/COO

Job Overview & Responsibilities

Role overview and Key Tasks

We’re looking for an experienced Business Change Manager to help us to understand, prepare, adopt and embed highly complex and diverse change, across a variety of systems and products, in 5 different countries.

You should be a proactive and enthusiastic leader with experience in managing change as you will be responsible for the day-to-day management and application of the business change framework, tools, and methodology to implement sustainable change across the Petcover Group.

It is a varied role in a fast-paced environment, where no two days are the same. You will lead the team and bring with you a sound understanding of change management, and with support from the team will become a specialist in your field. You will work as part of a busy team, leading the Project Co-Ordinators in delivering our change portfolio and working closely with our change network, stakeholders and the senior leadership team.

Key Tasks

• Leading the business change needed to align the business for growth and standardisation across all locations.
• Creating, agreeing, and delivering an overall plan for business change across all business locations.
• Providing a central point of contact for all change projects, both internally and with external stakeholders.
• Managing the change prioritisation process to ensure that it is robust, transparent, fit for purpose and always considerate of the wider organisation goals.
• Identifying and managing issues, risks and change control throughout the project lifecycle.
• Driving the full change delivery process from end-to-end (Initiation to Implementation), ensuring focus on the approved scope, timeline, budget, and quality expectations.
• Ensuring processes and procedures are in place to support the effective delivery of business change projects.
• Managing any delegated budget associated with the delivery of assigned change projects.

Experience

To be successful in this role you will have:

• A proven understanding of the principles of change management or transferrable skills
• The ability to use information to assess how change is landing and assess risks and blockers, supporting effective decision-making.
• The ability to provide effective challenge to interested parties.
• Leadership of direct and indirect teams
• Good planning and organisational skills, with the ability to meet demanding deadlines in a pressured environment.
• Good interpersonal and facilitation skills.
• Good communication skills, both verbal and written, across all levels including stakeholder engagement skills.
• Ability to work unsupervised and as part of a team.
• Self-starter, confident and capable of working both independently and collaboratively to tight deadlines with plenty of initiative.
• Strong IT skills in the use of Microsoft products, especially MS Word and PowerPoint.

Salary Details

£45,000 to £50,000

Company Overview

Petcover is a global pet insurance provider covering all animals from budgies to bulldogs and skinks to stallions. We are the leading pet insurance provider in Australia and New Zealand and are growing rapidly in the UK and Europe.

Pets are at the heart of our business and our employees; supporting pet parents is what we do best, and why we love working at Petcover.

We pride ourselves on not only being different in terms of product quality, but service. We aim for every interaction we have with our customers to be one they leave feeling like we really care about them and their pets, because we do!

Group Marketing Manager

Job Description

Job Title: Group Marketing Manager
Job Type: Permanent / Full Time
Hours of Work: 40 hours per week
Location: Office based – Haywards Heath, West Sussex – with some remote working required
Reports to: CEO

Job Overview & Responsibilities

Key responsibilities

• Develop Group marketing strategies and align these with any country specifics.
• Drive SEO activity to ensure all countries metrics are within the Strategic aims of being in the top three position within each country across key terms.
• Work with the Board and analyse the results of the business and come up with strategies for the different products and Marketing campaigns.
• Manage and co-ordinate the PR activities of the firm and its related agencies if any.
• Research the current marketing trends and keep the board informed on competitors’ activity.
• Ensure Marketing plans are maintained for each Country which encompasses group strategies but align to individual markets.
• Continually identify and improve the product positioning and core customer segments.
• Act as a link between the sales and partnerships teams.
• Ensure country Marketing co-ordinators liaise regularly with the General Manger of each country and keep them informed of the Relevant KPI’s and marketing activity for their area of responsibility.
• Determine the marketing budget and ensure the budget is not exceeded.
• Ensure all marketing activity is consistent with Brand values and group brand standards are consistently adhered to0.
• Have overall responsibility for Web sales and web brochureware but work closely with General managers to ensure local activities are delivered effectively.

Functional duties

• Ensure efficient distribution of resources and assist the teams when required.
• Manage small teams based in different locations.
• Co-ordinate the campaign executions.
• Come up with innovative, customer-driven marketing campaigns.
• Get input and feedback from customers to continuously improve the growth.
• Devise and follow the company’s agreed KPIs for Marketing.
• Work with partnerships to negotiate with vendors and distributors to manage the product distribution, build distribution networks and distribution strategies and ensure the websites are effective.
• Oversee the hiring, training and performance evaluations of the marketing staff and also their daily schedules.
• Monitor and report all the marketing activities and their results.
• Liaison with the media and ensure social media is controlled.
• Sustain a good work environment and ensure that the customers, stakeholders and employees.
• Monitor all the VOC Processes
• Provide product enhancements for all the teams
• Keep the costs to a minimum by monitoring the inventory of products with the help of the supply chain and operations teams
• Know about the company data and structure and update the knowledge regularly within marketing.
• As a group marketing manager, you will also have to co-ordinate with teams across different departments such as sales, corporate communications, legal, product development, engineering and more.
• Meet or exceed the financial targets by the end of the quarter or financial year

Essential Skills and Abilities

• Leadership skills. This is one of the most obvious skills that you will require for the job. You will have to inspire your teams and also make executive-level presentations and both of these tasks require good leadership skills.
• Strategic thinking. You will often have to combine or mix-and-match the classic strategic marketing skills in your work.
• Excellent written and verbal skills. Companies may ask you for a written sample or request you to speak in front of a group to test you on these abilities.
• You should also be familiar with the software programs for word processing, spreadsheet analysis and financial analysis.
• Detail-oriented and organized. It is often the small details that can make or break a project. Hence, it is important that you as a group marketing manager are able to take care of even the smallest detail and remain organized to ensure perfection.
• High energy levels. Senior level jobs involve demanding schedules and long working hours. You need to be an energetic individual to cope with the demands of the job and do justice to your work.
• Ability to handle pressure. The field of marketing has a fast-paced, stressful environment with a lot of pressure. To work in this field, you should be able to handle the pressure constructively.
• Enthusiasm, a passion for the job and being self-motivated are other important skills for a group marketing manager to possess.
• Willingness to travel. Marketing is rarely a desk job and involves frequent traveling. You should be willing to travel when and where the job demands.
• Knowledge of different languages and cultures. In this multi-cultural environment, knowledge of different cultures and languages is a big plus for a group manager.
• Excellent project management skills
• Very good interpersonal skills. In marketing, you need to reason with, persuade, negotiate and manage your clients and employees. To do this successfully, you need to know how to handle people.
• Creative and lateral thinker. The ability to think creatively and out-of-the-box is an essential skill for any marketing professional.
• Teamwork. You should be willing to work in a team and share the spotlight.

Educational Background

• The candidate to have a college degree in business (like MBA), marketing or any related field.
• Along with the educational qualifications, work experience also matters.
• You should also have at least 5+ years experience of leading a marketing team and managing projects and budgets.
• Proven track record of competently delivering large-scale and/or multiple projects at a time.
• Experience in planning and executing complex programs such as budget management.
• Familiarity with tracking tools used to assess a campaign’s performance.
• Experience in online marketing and advertising.

Salary Details

• This will be determined by the experience of the candidate and the companies pay structure for the role.

Company Overview

Petcover is a global pet insurance provider covering all animals from budgies to bulldogs and skinks to stallions. We are the leading pet insurance provider in Australia and New Zealand and are growing rapidly in the UK and Europe.

Pets are at the heart of our business and our employees; supporting pet parents is what we do best, and why we love working at Petcover.

We pride ourselves on not only being different in terms of product quality, but service. We aim for every interaction we have with our customers to be one they leave feeling like we really care about them and their pets, because we do!

Insurance Executive

Job Description

Job Title: Insurance Executive
Job Type: Permanent / Full Time
Hours of Work: 37.5 hours per week
Location: Office based – Haywards Heath, West Sussex
Reports to: Team Leader

Job Overview & Responsibilities

Do you work in insurance and looking for a new challenge?

We are pet and pet business insurance providers and looking for a fantastic individual to join our team and to grow, expand and develop their skills as we launch and develop our brands across the UK and Europe.

This is a varied role that includes sales, customer service and administration.

• Answer and resolve customer queries and demonstrate ownership of the task
• General policy administration
• Pro-actively follow up insurance enquiries to convert to an insurance policy
• Ensure customer satisfaction is exceeded
• Produce high quality documentation and maintain records on our systems
• Comprehensive knowledge and understanding of the company products
• Identify trends and areas for improvement with a solution-based attitude
• Share knowledge and expertise with colleagues
• Ensure company and regulatory policies are complied with
• Undertake regular learning and development in line with company and FCA requirements

Skills & Experience:

• A minimum of 3 years of experience within an insurance industry role
• A minimum of 3 years experience in a customer facing / support role
• Good general education, including GCSE’s (or equivalent) in English and Maths
• A CII qualification (desired but not essential)
• Customer focussed
• Strong verbal and written communication skills
• Positive ‘can do’ attitude
• Team player
• High attention to detail
• Excellent prioritisation and time management skills
• Competent with ICT and keen to learn and develop new systems
• A love of pets

Company Overview

Petcover is a global pet insurance provider covering all animals from budgies to bulldogs and skinks to stallions. We are the leading pet insurance provider in Australia and New Zealand and are growing rapidly in the UK and Europe.

Pets are at the heart of our business and our employees; supporting pet parents is what we do best, and why we love working at Petcover.

We pride ourselves on not only being different in terms of product quality, but service. We aim for every interaction we have with our customers to be one they leave feeling like we really care about them and their pets, because we do!

Customer Service Executive

Job Description

Job Title: Customer Service Executive
Job Type: Permanent / Full Time
Hours of Work: 37.5 hours per week
Location: Office based – Haywards Heath, West Sussex
Reports to: Team Leader

Job Overview & Responsibilities

Looking for a new challenge?
A challenge that includes a daily mix of customer service, sales and administration?

An exciting opportunity has opened for an individual to grow, expand and develop their skills with a leading pet insurance provider as we launch and develop our pet and pet business brands across the UK and Europe.

This is a varied role that includes sales, customer service and administration.

• Answer and resolve customer queries and demonstrate ownership of the task
• General policy administration
• Pro-actively follow up insurance enquiries to convert to an insurance policy
• Ensure customer satisfaction is exceeded
• Produce high quality documentation and maintain records on our systems
• Comprehensive knowledge and understanding of the company products
• Identify trends and areas for improvement with a solution-based attitude
• Share knowledge and expertise with colleagues
• Ensure company and regulatory policies are complied with
• Undertake regular learning and development in line with company and FCA requirements

Skills & Experience:

Experience within a customer facing / support role

• Good general education, including GCSE’s (or equivalent) in English and Maths.
• Customer focussed – a passion for customer service and exceeding expectations
• Strong verbal and written communication skills
• Positive ‘can do’ attitude
• Team player
• High attention to detail
• Excellent prioritisation and time management skills
• Competent with ICT and keen to learn and develop new systems
• A love of pets

Company Overview

Petcover is a global pet insurance provider covering all animals from budgies to bulldogs and skinks to stallions. We are the leading pet insurance provider in Australia and New Zealand and are growing rapidly in the UK and Europe.

Pets are at the heart of our business and our employees; supporting pet parents is what we do best, and why we love working at Petcover.

We pride ourselves on not only being different in terms of product quality, but service. We aim for every interaction we have with our customers to be one they leave feeling like we really care about them and their pets, because we do!

Commercial Insurance Broker - Remote

Job Description

Role Title: Commercial Insurance Broker – Remote
Hours of Work: 37.5 hours per week
Location: Remote but with the requirement to commute to our office in Haywards Heath, West Sussex, as required

Role Overview

An exciting opportunity has arisen for a Commercial Insurance Broker to join the Petcover Group, as an integral member of one of the fastest growing pet insurance providers in the UK today.

This role will be instrumental in rapidly growing our portfolio of existing customers and developing new products for our chosen specialist subject – Pets and those that build their businesses around them.

Are you dynamic and driven, have you led a team in this sphere. Do you aspire to lead the market both in terms of size of portfolio and your product offerings. Do you enjoy listening and working with likeminded partners to develop market leading products. Can you drive change and adapt your style to get the sale over the line. Then look no further we want you!

You will be a proactive, positive lead member of our Broker team who thrives with the challenge of a fast paced, target driven sales environment. The role holder will be part of a successful sales team responsible for continuing the significant growth we have enjoyed over recent years.

As always, you would need to attend and network at events and conferences where our potential partners work and exist. This is where the exciting sales process starts.

Our office is based in Haywards Heath, West Sussex; the position is remote but there will be occasions that you are required to visit the office.

Key tasks

•  Achieving set sales targets through the conversion of warm leads that have been generated for you, into sales.
• Building excellent relationships with vets, pet shops, breeders and pet professionals, ensuring a professional, knowledgeable, and trustworthy attitude is demonstrated at all times.
• Assisting in the building of an internal team to back you up and do the paperwork.
• Close collaboration with the team to achieve shared goals.
• Represent the organisation positively in all interactions with potential clients.
• Commit to ongoing ‘on the job’ training provided by colleagues and team managers who are committed to ensuring you have all the tools to be highly successful.

Experience

This role is only going to suit someone who is driven and motivated by success, and with a proven strong track record in sales.

Do you have a tenacious attitude to turning each call into a sale?

Do you have a friendly and approachable attitude?

• Are you able to quickly build relationships?
• Are you motivated by success and the opportunity to be in charge of your own earning potential?
• Do you have significant and provable experience of success in a sales role?
  If this is you, we would love to hear from you.

Benefits include:

• Competitive salary
• Car Allowance
• Inclusive Culture
• Flexible working
• Pension scheme
• Training & Development
• Free car parking

Ability to commute – Haywards Heath

Education

• A-Level or equivalent (preferred)

Experience:

• Commercial Insurance Broking (Minimum 2-3 years)
• Underwriting Experience
• Problem Solving Ability
• Strong Communicator
• Excellent IT Skills
• Driving Licence (required)