Make a claim

We understand how stressful it can be when you need to make a claim.
We aim to process all claims as smoothly and quickly as possible so you can concentrate on what’s important – your pet's health.

What to do first

If your pet becomes unwell or an incident occurs, you need to contact your vet for advice or contact the relevant authorities.
Once you have followed any advice, please follow our guide below on how to make a claim or contact us for further information.
You can call us on 01444 708840, or email us at

Please complete your claim form and sign to confirm you want to claim from your insurance. Your vet may also need to complete part of the claim form, this will be detailed on the reverse side.

We will need supporting information with your claim form e.g. full veterinary history from purchase, invoices, purchase receipts, police reports. The supporting information required will be requested on your claim form and detailed in your policy booklet.

We aim to assess claims in 5 workings days, if your claim form is not fully completed or we do not have all the supporting information we will be unable to process your claim within this time. If you are unsure about your pet insurance claim process then please contact us, by either emailing us at or by calling us on 01444 708840 to double check so we can advise on the process and ensure your claim processing is not delayed.

Once we receive your fully completed claim form and all the supporting information required for your claim, we aim to assess your claim within 5 working days. We will keep you updated on how your claim is progressing by email during these 5 working days.

An approved claim will be paid by electronic bank transfer straight into the policyholders’ bank account or your vets’ bank account (as requested by you on the claim form). We will also email you to confirm your claim has been approved along with the amount being paid and confirmation of the bank account this is being paid into.

We want to offer the best pet insurance cover in the UK. Unfortunately, with all insurance covers we cannot cover ‘everything’. We recommend reading your certificate of insurance, your insurance product information document (IPID) and your policy booklet to ensure you understand the policy and what is and isn’t covered under your pet insurance. We welcome any feedback regarding our insurance cover, if you feel your claim was declined unfairly, please contact us and let us know.

There is no claim form for pet businesses.  If you need to discuss an incident or potential claim, please call us on 01444 708840 with your policy number to hand, our team will take details, log the claim and advise of the next steps.

Please complete the form and we’ll be in touch

British Pet Insurance Services will only use the information provided in relation to your request and personal information will be processed based on legitimate purposes. For more information, please refer to the privacy policy.

Monday to Friday from 9am to 5pm

Telephone: 01444 708840