Complaints
At all times we are committed to providing you with the highest standard of service, however if you wish to make a complaint please follow our complaints process.
Cat, dog, exotic & horse complaints
Please refer the matter in the first instance to British Pet Insurance Services.
- Address: British Pet Insurance Services, 4 Bridge Road Business Park, Haywards Heath, West Sussex, RH16 1TX
- Telephone: 01444 708840
- Email: info@petcover.uk.com
- Website: www.britishpetinsurance.co.uk
Please note: You must refer your complaint to the Financial Ombudsman Service within six (6) months of the date of our final response. The FOS is an independent service in the UK for settling disputes between consumers and businesses providing financial services. You can find more information on the FOS at: www.financial-ombudsman.org.uk
If you have bought a product or service online, you can also make a complaint via the European Commission’s online dispute resolution (ODR) platform. The ODR platform will redirect Your complaint to the appropriate alternative dispute resolution body. For further details visit http://ec.europa.eu/odr