If you have any questions or concerns about our insurance, your policy or the handling of a claim you should, in the first instance, contact us. If you are dissatisfied and wish to make a complaint, you can do so at any time. Making a complaint does not affect any of your legal rights.
Our complaints department’s contact details are:
British Pet Insurance Services, 4 Bridge Road Business Park, Haywards Heath, West Sussex RH16 1TX
Telephone: 01444 708840
Email: info@petcover.uk.com
If British Pet Insurance Services do not resolve the matter to your satisfaction they will refer your complaint to the underwriters applicable to the type of policy. 
Full details of the complaints process can be found in the relevant policy terms and conditions by clicking the link below:

Need Help?

If you have any queries relating to a quote, policy or our services please contact us by


01444 708840 Monday to Friday from 9am to 5pm


  4 Bridge Road Business Park, Bridge Road, Haywards Heath, West Sussex RH16 1TX

Pet Insurance


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