Professional Pet Business Insurance Claims Process
We understand how stressful it can be when you need to make a claim, that's why we aim to make the process smooth, quick and easy, so you can focus on what's important - your business and the pet. Below is our claims process information.
AN INCIDENT HAS OCCURRED WHICH COULD RESULT IN A CLAIM, WHAT DO I DO?
If an incident occurs that may result in a claim, please contact us so that we can confirm the relevant section is covered by your policy and obtain from you the required information. We will then be able to confirm the next steps and expected timeframes.
We will keep you updated throughout the claims process and once we have all the information we need to process your claim, we will advise of the outcome as soon as possible.
We recommend reading your Schedule and Policy Booklet to ensure you understand the policy and what is and isn’t covered under your business insurance.