Pet Business Partner - Terms & Conditions

1. Introduction

These Terms & Conditions apply to all businesses participating in the British Pet Insurance Pet Business Partner Scheme (“the Scheme”) within the United Kingdom.

The Scheme enables approved pet-related businesses to offer eligible customers four weeks’ free introductory pet insurance cover provided by British Pet Insurance.

These Terms & Conditions apply to all participating pet-related businesses including, but not limited to:

  • Pet shops and pet retailers
  • Dog groomers
  • Dog walkers
  • Pet sitters
  • Microchipping providers
  • Puppy and kitten retailers
  • Animal boarding providers
  • Reptile and bird specialists
  • Other approved pet service providers

By participating in the Scheme and issuing introductory insurance vouchers or activating cover on behalf of customers, the participating business agrees to comply with these Terms & Conditions and the British Pet Insurance Pet Business Partner Charter of Best Practice.

 

2. Eligibility to Participate

To participate in the Scheme, the business must:

  • Be approved by British Pet Insurance as a Pet Business Partner;
  • Operate legally within the United Kingdom;
  • Hold all licences, registrations, permits and insurances required by law for its business activities;
  • Comply with all applicable UK legislation, including but not limited to:
    • the Animal Welfare Act 2006;
    • the Wildlife and Countryside Act 1981;
    • UK GDPR and the Data Protection Act 2018;
    • any applicable local authority licensing requirements;
    • Not currently be subject to investigation, enforcement action or prohibition by any local authority, government department or regulatory body relating to animal welfare or business conduct;
    • Notify British Pet Insurance immediately if any investigation, prosecution, licence suspension or relevant enforcement action occurs during participation in the Scheme.

British Pet Insurance reserves the right to refuse, suspend or terminate participation in the Scheme at its sole discretion.

 

3. Eligible Animals

Animals must be in good health at the point of sale, transfer, service or policy activation. Introductory cover will not be put in place where an animal is known to be unwell, injured or showing clinical signs or symptoms of illness.

The following minimum and maximum age requirements apply:

  • Cats: minimum 8 weeks old and under 1 year old
  • Dogs: minimum 8 weeks old and under 1 year old
  • Birds: minimum 12 weeks old
  • Birds of prey: minimum 12 weeks old
  • Reptiles: minimum 8 weeks old
  • Turtles: minimum 12 weeks old and under 50 years old
  • Small mammals: minimum 8 weeks old and under 5 years old (available only on applicable policy options)

The following animals are not eligible for cover due to underwriting restrictions:

  • Horses
  • Spiders
  • Insects
  • Fish
  • Invertebrates
  • Tree pythons and boas

British Pet Insurance reserves the right to amend eligibility criteria at any time.

 

4. Animal Health and Welfare Requirements

Participating businesses confirm that, to the best of their knowledge:

  • Animals offered for sale or covered under the Scheme are in good health;
  • Animals have not knowingly been exposed to infectious or contagious disease;
  • Appropriate vaccinations have been administered where applicable;
  • Recommended preventative treatments for worms, fleas, mites and parasites have been carried out where appropriate;
  • Animals have been checked for signs of infestation, illness, injury, congenital defects or hereditary conditions;
  • No material information relating to the animal’s health has been withheld or misrepresented.

Businesses must not knowingly offer for sale, transfer or cover any animal with a congenital or hereditary defect without full disclosure to the customer and British Pet Insurance.

 

5. Customer Consent and Insurance Conduct

The activation of introductory insurance cover must always be voluntary and customer-led.

Participating businesses must not:

  • Pressure or induce customers to activate insurance cover;
  • Guarantee acceptance of insurance cover;
  • Request payment for the introductory insurance;
  • Offer discounts, incentives or inducements linked to activation or non-activation of insurance;
  • Provide insurance advice or recommendations;
  • Recommend a specific insurance product or insurer;
  • Describe themselves as British Pet Insuranceo r as acting on behalf of British Pet Insurance;
  • Misrepresent the nature, scope or terms of the insurance cover.

Businesses may only explain factual information supplied by British Pet Insurance.

Only promotional materials, wording and documentation supplied or approved by British Pet Insurance may be used in connection with the Scheme.

 

6. Setting Up Introductory Cover

Introductory cover may only be activated:

  • With the customer’s knowledge and permission;
  • Within 24 hours of the sale, transfer or qualifying pet-related service;
  • Where the animal is eligible under these Terms & Conditions.

When activating cover, businesses must provide accurate and complete information, including:

  • Customer details;
  • Animal details;
  • Any known veterinary treatment, illness, injury or health concerns;
  • Any other information relevant to underwriting the risk.

Businesses must immediately notify British Pet Insurance if they become aware of any errors or omissions in information submitted.

 

7. Customer Information and Records

Where relevant to the service being provided, participating businesses should provide customers with appropriate information regarding:

  • Breed characteristics and care requirements;
  • Grooming, diet, exercise and housing needs;
  • Training and behavioural guidance;
  • Vaccination and preventative treatment history;
  • Veterinary history where applicable;
  • Registration or pedigree documentation where applicable.

Businesses are responsible for maintaining accurate records relating to animals and customers in accordance with legal and regulatory requirements.

 

8. Data Protection and Privacy

Participating businesses acknowledge that personal information will be shared with British Pet Insurance for the purpose of arranging introductory insurance cover.

Businesses must:

  • Obtain the customer’s consent before sharing personal data with British Pet Insurance;
  • Comply with UK GDPR and the Data Protection Act 2018;
  • Handle all personal data securely and lawfully;
  • Refer customers to British Pet Insurance Privacy Policy and insurance documentation.

 

9. Monitoring and Compliance

British Pet Insurance may monitor:

  • Claims arising from introductory policies;
  • Scheme usage;
  • Customer complaints;
  • Compliance with these Terms & Conditions and the Charter of Best Practice.

British Pet Insurance reserves the right to request supporting information or documentation from participating businesses where reasonably necessary.

  • Failure to comply with these Terms & Conditions may result in:
  • Suspension from the Scheme;
  • Withdrawal of access to introductory insurance facilities;
  • Permanent removal from the Scheme;
  • Withdrawal of promotional materials and benefits.

 

10. Changes to the Scheme

British Pet Insurance reserves the right to:

  • Amend these Terms & Conditions;
  • Amend the Charter of Best Practice;
  • Withdraw or change any aspect of the Scheme;
  • Change eligibility criteria, benefits or promotional arrangements.

Updated Terms & Conditions will apply from the date notified by British Pet Insurance.

 

11. Termination

Either party may terminate participation in the Scheme by giving not less than seven (7) days’ written notice.

Termination notices should be sent to:

British Pet Insurance
4 Bridge Road Business Park
Bridge Road
Haywards Heath
West Sussex
RH16 1TX

Termination does not affect obligations arising prior to termination.

 

12. Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of England and Wales.

Any disputes arising in connection with the Scheme shall be subject to the exclusive jurisdiction of the courts of England and Wales.

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