If your exotic becomes unwell or an incident occurs, you need to contact your vet for advice or contact the relevant authorities. Once you have followed any advice, please contact us via email at firstname.lastname@example.org or give us a call on 01444 708840 for a claim form, or download a claim form from here.
HOW TO COMPLETE MY CLAIM FORM?
Please complete your claim form and sign to confirm you want to claim from your insurance. Your vet may also need to complete part of the claim form, this will be detailed on the reverse side.
With your claim we need supporting information e.g. full veterinary history from purchase, invoices, purchase receipts, police reports. The supporting information required will be requested on your claim form and detailed in your policy booklet.
PROCESSING YOUR CLAIM:
Once we receive your fully completed claim form and all the supporting information required for your claim we aim to assess your claim within 5 working days. We will keep you updated on how your claim is progressing by email during these 5 working days.
An approved claim will be paid by electronic bank transfer straight into the policyholders’ bank account or your vets’ bank account (as requested by you on the claim form). We will also email you to confirm your claim has been approved along with the amount being paid and confirmation of the bank account this is being paid into.
WHAT HAPPENS IF MY CLAIM IS DECLINED?
We want to offer the best exotic insurance cover in the UK. Unfortunately, with all insurance covers we cannot cover ‘everything’.
We recommend reading your certificate of insurance, your insurance product information document (IPID) and your policy booklet to ensure you understand the policy and what is and isn’t covered under your exotic insurance.
We welcome any feedback regarding our insurance cover, if you feel your claim was declined unfairly, please contact us.
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