British Pet Insurance hits the Highs at the Broker Innovation Awards 2022

Published: 7 July 2022

British Pet Insurance hits the Highs at the Broker Innovation Awards 2022

We are delighted to announce that the Customer Service Team at British Pet Insurance have been shortlisted for an award at the up and coming Broker Innovations Awards 2022.

The coveted awards recognise and celebrate development and success in the insurance industry, along with the efforts of specific teams and leading professionals.

The Customer Service team at British Pet Insurance are shining stars of the business; front and centre and the first port of call for our customers, they represent the company with professionalism, knowledge, and friendliness.

The company receives endless feedback about how helpful the team is and despite the challenges the last two years have presented, Customer Service has achieved some real milestones within the business, and the team has grown significantly.

The British Pet Insurance Customer Service team doesn’t just turn up and answer the phone, they regularly come up with constructive ideas to improve and refine processes to increase efficiency and the customer experience.

From quote to claim, the team strives to communicate clearly with customers and to manage their expectations throughout the life of the policy.

CEO Andy Pearce said, “British Pet Insurance has experienced serious growth over the last year, with real warmth coming into our branding and company profile, our sales have increased and therefore our customer service team have expanded and are taking more calls than ever.

“Constant feedback is rolling in about the fantastic customer service the team provides, with FEEFO reviews and Marketing’s daily customer feedback bringing in more and more positive comments for the sterling efforts of our warm, professional, and friendly team.

“I couldn’t be prouder of the professionalism and dedication to our customers that our Customer Service team provides.”

The final of the awards will be held in London in September 2022.

Owning a pet can be a fun and rewarding experience.

However, the thought of your four-legged family member coming to harm can be both stressful and expensive. This is where British Pet Insurance can help.

We offer a comprehensive range of UK pet insurance policies tailored to suit all needs and budgets, focused on helping to protect you and your pets.

Our friendly team is always here to give you the best guidance we can to help allow you to ride with confidence and peace of mind; so, don’t hesitate to get in touch!

Whether you own a tabby cat, a terrier or a tortoise, we’ve got you covered.

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