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Consistent Customer Service Excellence: British Pet Insurance retains Feefo Platinum Trusted Service Award in 2024
18 January 2024
Consistent Customer Service Excellence: British Pet Insurance retains its Feefo Platinum Trusted Service Award in 2024
British Pet Insurance has earned independent recognition for its continued commitment to providing an exceptional level of customer service to pet owners, winning a consecutive Feefo Platinum Trusted Service Award in 2024.
Launched by the world’s largest verified review provider a decade ago, the Feefo Trusted Service Awards are based on genuine customer feedback and officially recognise service providers for their commitment to exceptional service standards.
The Platinum Trusted Service Award is achieved by winning a Gold Trusted Award for three consecutive years. It is a testament to businesses who continue to provide excellent customer service year after year.
Operating in the UK, British Pet Insurance Services – part of global pet insurance specialist Petcover Group – demonstrated consistently high service standards over a number of years to have met the strict criteria to obtain a Platinum Trusted Service Award in 2023 – the highest award level.
British Pet Insurance is delighted to have achieved a consecutive award win in 2024 reflecting the pet insurance providers continued commitment to putting pet owners and their beloved pets first and upholding exceptional service levels.
Andy Pearce, Petcover Group CEO said of the consecutive awards:
“For British Pet Insurance to retain the highest level of award for a second year is a huge endorsement of the continued hard work and dedication of our team to make sure our pet insurance customers are provided with the highest possible level of satisfaction, quality and care. We are incredibly thankful to all of our customers who have left valuable feedback on our range of pet insurance products and services.”
“Our high standards of service are upheld across Petcover Group and we are honoured to have received global recognition with additional Trusted Service Awards for Petcover Australia and Petcover New Zealand. As we look ahead, we will continue to strive to provide the best pet insurance customer experience to pet owners across the globe.”
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